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We handle 100% of member administration so you can focus on growing your business.

Genius Avenue’s S.E.A Advantage (Sales, Enrollment, and Administration) platform can optimize benefit and member management and streamline payment collection and complex reconciliation. Our versatile technology and team of US based billing, customer service, and marketing experts give your members a great customer experience and handle everything so you can focus on the next sale.

The Genius is in Our Approach

Enrollment and Everything After

Genius Avenue specializes in making member management easy and creating great customer experiences

Automate, consolidate, and streamline enrollment and member administration for any population, and craft a better experience for the people who matter most. Our optimized member management platform can free up resources, consolidate systems, streamline processes, and increase profitability. Complex administration and heavy interaction requirements are no match for a feature set created in the regulatory environment of the insurance industry. Our solution offers the flexibility to support any member base of any size with any requirements.

750+ Features and configuration options and we’re just getting started. Click below to access the full list or contact us to discuss a custom build.

Master Complex Reconciliation

Streamline billing, collections, commissions, and payment reconciliation even for multiple payees. 

Deploy Unmatched Flexibility and Features

Our unmatched features and configuration options can support any product, group, or association.

Simplify Every Transaction

We go beyond the initial sign up and support every member interaction throughout the entire life of the customer.

Level Up Your Customer Service

Discover how a dedicated customer service team of experts can unlock your business’ full potential.

One Partner, One Platform, Amazing Results

Our S.E.A Advantage platform gives you everything you need to provide great member management and customer experiences throughout the entire customer journey. We can streamline your technology stack, minimize your software tools, and limit your outsourced services to save your organization time and money.

Stand out from Everyone else

Payment Processing

We’ve created a leading payment processing solution to empower members and customers with choice and control. Process any card, ACH, PayPal, or employer/group contribution directly from any device.

Focus on Growth

Outdated member management can create costly overhead and time-consuming administration. We streamline and optimize everything after the sale so you can focus on the next opportunity and accelerate your business.

Versatile Reconciliation

A truly streamlined enrollment and member management solution should be able to make managing downstream reconciliation easy. Our system is built to support multiple payees and variable commissions.

Real People

Great experiences are built by real people, which is why you can’t trust your members or customers to an automated solution. We have real customer service and billing representatives assuring your customer’s experience.

Simple Interface

A complex off-the-shelf software won’t reduce the burden on your employees. We offer streamlined admin portals that focus on the numbers you need so there is no learning curve, programming, or training needed.

Advanced Reporting

When you’re managing a product with complex reconciliation and multiple payees, transparency is everything. Our system can create customized reports to provide insights into your entire value chain and cash flow.

Marketing Support

We don’t succeed unless you succeed, which is why we have assembled a leading digital marketing team to help drive your enrollment and increase renewals for our partners. Our team can drive your marketing strategy or augment current initiatives.

Mobile Optimized

Genius Avenue designs all of our solutions with a mobile-first mindset to help our partners create a truly responsive, modern brand experience on any device, from any location. Stay top of mind on the devices members carry every day.

More than just Software.

Our platform member management approach combines advanced software with an integrated payment solution and real, human billing and customer service.

Manage any Customer or Member Population

There is no such thing as an off-the-shelf enrollment and member administration solution.

Every member group is unique, which is why you can’t entrust their experience to an off-the-shelf software or generic, unsupported solution. Genius Avenue’s digital enrollment, member management, and benefit administration platform was built to make excellent member administration simple and affordable while providing an unparalleled feature set that supports the loyalty and trust our partners have worked so hard to establish.

Accelerating Growth for Benefits Experts

A regional broker was expanding their book of business by offering a diverse set of lifestyle and voluntary benefits in addition to their core medical, dental, and vision offerings. Word was spreading fast and they were enjoying the growth, but all of the enrollment, benefits administration, collections, and payment reconciliation started taking up more and more time and the continuous addition of junior support staff was increasing overhead cutting into profits.

Genius Avenue is helping them reclaim their profit margin and focus on their sales and clients by taking over all member management, enrollment, and administration. Our system replaced their outdated spreadsheet member tracking and our team of experts has assumed all enrollment, customer service, collections, and reconciliation all for a small per employee, per-month fee. As a bonus, we’ve helped them create mobile-friendly sites for each client that they can use on enrollment day and videos to help them promote and explain benefits to policyholders

Empowering Product Sales for Insurance Providers

A mid-sized insurance carrier was frustrated by its ever-growing technology stack, billing, commission processing,  and outsourced customer service expenses. They were dealing with a website admin, a hosting company, an E&A software provider, a billing processor, a rapidly growing billing team, and outsourced customer service agents.

Genius Avenue worked with them to consolidate all of those systems and outsourcers into one effective partnership and one platform. They have been to able reduce costs and streamline their technology stack without affecting their premium rates. In addition, Genius Avenue helped them create broker portals that allow brokers to have dedicated enrollment links and commission reports.

A regional broker was expanding their book of business by offering a diverse set of lifestyle and voluntary benefits in addition to their core medical, dental, and vision offerings. Word was spreading fast and they were enjoying the growth, but all of the enrollment, benefits administration, collections, and payment reconciliation started taking up more and more time and the continuous addition of junior support staff was increasing overhead cutting into profits.

Genius Avenue is helping them reclaim their profit margin and focus on their sales and clients by taking over all member management, enrollment, and administration. Our system replaced their outdated spreadsheet member tracking and our team of experts has assumed all enrollment, customer service, collections, and reconciliation all for a small per employee, per-month fee. As a bonus, we’ve helped them create mobile-friendly sites for each client that they can use on enrollment day and videos to help them promote and explain benefits to policyholders

Increasing Membership for Associations

A professional association for specialty craftsmen is slowly expanding its national membership base by offering great value and benefits for its members. The problem was that the expanding membership base required more and more time and overhead to manage. Collecting dues, reconciling payments to multiple payees, issuing member documents and updates, and dealing with normal customer service questions was outpacing their small staff’s ability to keep up.

They’ve contracted with Genius Avenue to hand off all member management and administration for a low per member, per-month fee. As a bonus, Genius Avenue has helped them create social media campaigns to attract new members.

Download a Product Summary
to Learn More

Fill out the form below to receive a summary flyer that details how the S.E.A Advantage platform can help insurance carriers, benefit providers, and voluntary and lifestyle benefits companies turn time-consuming enrollment and administration into a competitive advantage that drives enrollment and renewals.

Anything is Possible with the Right Partner

Security First

Genius Avenue offers best-in-class security certifications.

SOC 1 and SOC 2

PCI DSS Compliant
HIPPA Compliant
DMPO

Get the Right Solution to Meet Your Needs

Carriers
Carriers

You’ve worked too hard to tolerate poor enrollment and retention results.

Providing insurance, voluntary or lifestyle benefit customers with a great customer experience is no longer optional, but it does not need to be risky, expensive, or require a massive investment in staff or technology. We are your technology and your customer experience team all in one.

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Employers
Employers

Competitive employers offer competitive voluntary and lifestyle benefits.

Today’s employees want more than just medical insurance. They demand benefits that support their lifestyle, address everyday speedbumps, and provide freedom and peace of mind. Genius Avenue can work with your broker to create the perfect benefits enrollment and benefits management solution for your business. 

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Brokers
Brokers

Increase enrollment, reduce admin costs, and increase retention.

There is a way that any brokerage or agency can offer a great enrollment and member management experience without incurring additional costs or administration. We offer a turnkey solution to streamline your benefit administration and enhance your customer experience.

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Associations
Associations

Reduce costly member management and administration.

Spreadsheet member administration, paper processing, and bad-fit systems create costly overhead and poor customer experiences. Don’t let billing, collections, sending documents, and member service requests derail your association or distract from your core mission.

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Our Partners in Success

Streamline member administration, accelerate growth, and create great member experiences.

Software alone can’t optimize your member administration, free up resources, or increase revenue. We can create the member administration platform and customer experience your members demand and deserve. Discover how the right partner can make all the difference.

 

Member Management Made Easy