Increase Enrollment, Expand Distribution, and Improve Retention.
Go beyond software and discover how the right customer acquisition and management partner can unlock lifetime customer value.
Our versatile customer acquisition and management platform and capabilities are augmented by a team of dedicated customer service, billing, and marketing experts to make every customer interaction a great experience. More than just technology or software, we are your team of specialists and we will help you accelerate sales, unlock new opportunities, streamline enrollment and administration to realize your product’s full revenue potential.
The genius is in our approach
We provide the capabilities that accelerate growth by focusing on the customer experience.
We do so much more than just simplify complex enrollment and administration. Genius Avenue helps our carrier and product partners exceed expectations by combining affordable customer acquisition and member management technology with real, live customer service, billing solutions, marketing support, and payment options that create an industry-leading user experience that focuses on giving consumers choice, control, and convenience.
US Based Billing and Support
Our billing and customer service teams have deep benefits expertise and are US-based to support every interaction your customers have with their benefits. Our expert customer service team handles everything from billing and collections, to issuing documents and answering questions about coverage.
Flexible Enrollment and Administration
You don’t need to spend your time issuing documents or administering policies. The Genius Avenue Enrollment and Benefit Administration platform has over 750 features and configuration options that can be customized to fit the needs of any product, group, or member population.
Integrated Payment Processing
Our dedicated insurance payment system is built into every product and designed to give policyholders choice and control with a modern, empowering experience. Payment options include any combination of ACH, Credit Card, or PayPal, and recurring payments can be customized to fit any product’s unique needs.
Simple Dashboard and Reporting
A software-only solution requires integration and a steep learning curve before you can expect to see an ROI on your member management investment. Our platform is turn-key and features simplified reporting and portals that provide everything you need to see without the noise of excess features.
Complex Reconciliation Mastered
Our platform was designed for insurance and benefits by insurance experts, so complex reconciliation, commissions, and managing multiple downstream payees are all built in and out of the box. We can address the needs of any customer base and any product.
Marketing Support
We don’t succeed unless you succeed, which is why we have assembled a leading digital marketing team to help drive your enrollment and increase renewals for our partners. Our team can drive your marketing strategy, assist in consumer education, or augment current marketing initiatives.
One Partner, One Platform, Amazing Results.
Our customer acquisition and management platform gives you everything you need to provide great member customer experiences and unlock new groups and channels without the stress of building, buying, or licensing software. We can streamline your technology stack, minimize your software tools, and limit your outsourced services to save your organization time and money.
Innovation that creates growth
App
The Genius Avenue platform features a native mobile App for both iOS and Android devices, allowing your members to enroll and manage their benefits and view important policy information anywhere, anytime, right from their phones.
Genius ID
GeniusID is our SSO (single sign-on) technology that we feature in all our solutions. Consumers can use their Google, Facebook, Microsoft (or any of 28 other account options) to create enrollment accounts quickly and easily and enhanced security keeps our clients and their members.
API
We utilize a Rest API Design to allow our customer acquisition and management platform to integrate with any complementary software system, TPA, CRM, or CMS. This "universal connection" point allows us to make our platform work with your existing solutions rapidly and efficiently.
Sales Tax
Part of our enhanced reconciliation engine allows us to calculate, collect, and remit sales tax for any number of products and accommodate varying state and regional statutes.
Crypto Currency
Genius Avenue now accepts Crypto Currency and Bitcoin. We make it easy for members to pay the way that works best for them, from credit card to payroll deduct, to ACH, to Crypto.
Great Administration means Higher Enrollment and Retention.
We merge advanced enrollment and admin technology with real billing and support experts to create the foundation for a long-term relationship with customers, agents, policyholders, and group members.
Manage any Group or Policyholder
There is no such thing as an off-the-shelf sales, enrollment, and administration solution.
Every product is unique, which is why you can’t entrust the customer experience to an off-the-shelf software or generic, unsupported solution. Genius Avenue’s customer acquisition and management platform was built to make excellent member administration simple and affordable while providing an unparalleled feature set that supports the loyalty and trust our partners have worked so hard to establish.
Empowering Product Sales for Insurance Providers
A mid-sized insurance carrier was frustrated by its ever-growing technology stack, billing, commission processing, and outsourced customer service expenses. They were dealing with a website admin, a hosting company, an E&A software provider, a billing processor, a rapidly growing billing team, and outsourced customer service agents.
Genius Avenue worked with them to consolidate all of those systems and outsourcers into one effective partnership and one platform. They have been to able to reduce costs and streamline their technology stack without affecting their premium rates. In addition, Genius Avenue helped them create broker portals that allow brokers to have dedicated enrollment links and commission reports.
Accelerating Growth for Benefits Experts
A regional broker was expanding their book of business by offering a diverse set of lifestyle and voluntary benefits in addition to their core medical, dental, and vision offerings. Word was spreading fast, and they were enjoying the growth. Still, all of the enrollment, benefits administration, collections, and payment reconciliation started taking up more and more time. The continuous addition of junior support staff was increasing overhead cutting into profits.
Genius Avenue is helping them reclaim their profit margin and focus on their sales and clients by taking over all member management, enrollment, and administration. Our system replaced their outdated spreadsheet member tracking, and our team of experts assumed all enrollment, customer service, collections, and reconciliation for a small per employee, per-month fee. As a bonus, we’ve helped them create mobile-friendly sites for each client that they can use on enrollment day and videos to help them promote and explain benefits to policyholders.
I love being a part of the client services department because our team is fundamental in creating excellent customer support and services. Customer service is so important because it allows businesses to maintain client relationships and I love being the backbone for that by providing great customer support for Genius Avenue clients. I try to think about how I would want customer service to be handled if I was on the other end, and then I put that into my own work.
Nicole Gort
Client Services Specialist for Ternian
Genius Avenue
Capabilities
Our partners in success
Security first Genius Avenue offers best-in-class security certifications.
SOC 1 and SOC 2
PCC DSS Compliant
HIPAA
Discover how Genius Avenue can help your company increase customer lifetime value.
Discover how our team and technology can increase enrollment, expand distribution, and improve retention to revolutionize how customers discover, experience, and adopt your products.